Having a hard time logging in or using the site? Review this checklist before contacting
Pages are loading slow or not at all.
- Clear Your Browser Cache
Images, scripts, and formatting files can become corrupt or damaged if a computer
crashes or experiences an severe internal error. For this reason, knowing how to
reset your browser can quickly get you back up and running. For more information
on resetting Internet Explorer browsers, visit Microsoft's Support Page.
- Clear Your Browser Cookies
In addition to the general browser cache, browser cookies are prone to becoming
corrupted or damaged for a number of reasons. By simply clearing all of your browser
cookies and then returning to the site, you may be able to get up and running again.
For more information on Internet Explorer browsers, visit Microsoft's Support Page.
- Check Your Connection
Internet connections get faster and faster each year, but there is still no cure
for general network failure in every location. Common networking problems that can
be difficult to detect are bandwidth throttling, packet loss, and reduced bandwidth
speed. Fortunately, you can get a pretty good picture by keeping track of your available
bandwidth speed. By knowing how fast your connection is on average, you will be
able to identify when you are experiencing quality loss. Here are some great sites
that offer bandwidth speed testing: BroadbandReports.com, BandwidthPlace.com
Something not working, that previously did?
- Reboot Your Computer
Rebooting your computer on a daily basis can eliminate all sorts of problems that
otherwise are difficult to troubleshoot or understand. Often times your computer
can have a minor failure that leads to all sorts of odd problems, but a simple reboot
can get you back on track.